Return & Exchange

<Exchange for the Defective Products>

Exchange for defective products has to be requested within 7 days from the delivery arrival.

ABODE is in charge of postage in this case. The product is considered to be “defective” if it is damaged or manufacturing fault that is immediately evident. Therefore, if the products were found to be “defective” upon arrival, please contact us through email within the effective period for our processing. The response will be done within 2-3 working days for further action.

*In general, the defective products will be replaced with the same product, size and colour, subject to availability. If the item (s) cannot be replaced for the same item, a full refund will be issued.

**Please note that any product purchased with promotion is not eligible for exchange.

<Exchange for the wrong delivered products>

A final inspection will be done prior to the acceptance of the product return.  Please keep the product in its original condition for the exchange. Please kindly contact us immediately within 1 day of product arrival to ensure the exchange. 

<How to make a return or exchange>

For return or exchange, we kindly request you to send us an email within the return/exchange period with below information. 

  • Name:
  • Email Address:
  • Delivery Address:
  • Mobile Number:
  • Full item description:
  • Photos of defective/wrong items (Please provide the photos as accurate as possible to lessen the processing lead-time)

Once your request for return / exchange is accepted, we will guide you through the further steps.